Frequently Asked Question's

Inside your adapter you will notice a rubber o-ring, this ring needs to stay lubricated so that your adapter can turn smoothly. Before you do this rinse your adapter under water. To lubricate the ring use a Q-tip or similar object. WD-40 or similar lube works great!

This may happen to you if you have a multi lens smartphone. Only one lens on your smartphone can be centered over your eyepiece at a time. The blacking is most likely coming into play at 1.9x zoom because your smartphone is switching lenses at that point. To fix this problem download the app called "Procam 8" for iphones and the app "MANUAL" for androids. Inside these apps you can select the standard lens for priority control, now you can zoom your smartphone in to max zoom. We recommend keeping your phone at 1.9x zoom and using your scope or optics to zoom in further. This will provide you with better detailed images. 

Yes, the universal adapter will most likely fit all your optics. This adapter fits everything from 1.400-2.400 inches with the option to go down to 1.200 with the jaw extenders. We love to use the adapter on our binoculars, spotting scopes and even some rifle scopes.

All of them. If we do not have your case listed on the site you can still use the custom kit and mount a tab onto your own case. The kit comes with everything you need to mount the tab centered over your primary camera lens. The custom kit option is very popular and it is very easy to use.

If you have a problem with any of our products do not hesitate to contact us, we will do whatever we can to make it right with you.

No problem, everyone makes mistakes. Email us for directions on sending back your order.

If you have one of our older point and shoot camera kits or the G9X gold kit you can use the universal adapter. Have one adapter and use it on your custom point and shoot ScopeCam Adapter kit or your smartphone. To do this is all you need is the extender sleeve.

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